UGG Neumel II

At TOFFYTEESAM, we understand that when you make a purchase, you want to receive your items quickly and efficiently. That's why we offer express shipping, ensuring your order reaches you in the shortest possible time.

Here's what you need to know about our express shipping:

1. Expedited Delivery: With our express shipping option, we prioritize your order and strive to have it delivered to your doorstep as fast as possible. Say goodbye to long waiting times and hello to speedy delivery.
2. Reliable Couriers: We partner with trusted and reliable courier services to ensure the safe and prompt delivery of your package. You can trust that your order will be handled with care and reach you in excellent condition.
3. Tracking and Updates: Once your order is on its way, we provide you with a tracking number, allowing you to monitor the progress of your shipment. You'll receive regular updates on the whereabouts of your package, giving you peace of mind.
4. Delivery Timeframes: Depending on your location, our express shipping typically delivers within 1-2 business days. Please note that delivery times may vary due to external factors beyond our control, such as weather conditions or unforeseen delays.
5. Shipping Fees: To provide you with the best shipping experience, we offer competitive and transparent shipping fees for our express service. The exact cost will be calculated at checkout, based on the weight and destination of your order.
6. International Shipping: We also offer express shipping for international orders, allowing you to enjoy our products no matter where you are in the world. Please note that customs fees or import duties may apply, depending on your country's regulations.
7. Order Processing: We strive to process and ship your order promptly. Orders placed before [time] on business days will be processed and shipped on the same day, ensuring minimal delay in getting your items to you.

With our express shipping option, you can experience the convenience of receiving your orders quickly and reliably. We are committed to providing you with exceptional service, from the moment you place your order to its swift delivery to your doorstep.

Please note that shipping times and availability may be subject to change during peak seasons or holidays. If you have any further questions or need assistance regarding shipping, our dedicated customer support team is always ready to help.

At TOFFYTEESAM, we want you to be completely satisfied with your purchase. We understand that sometimes things may not work out as expected, and that's why we offer a hassle-free returns process. Here's what you need to know about our returns policy:

1. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized or intimate products, may not be eligible for return due to hygiene or customization reasons.
2. Return Window: We provide a generous return window of 2 days from the date of delivery. This allows you ample time to evaluate your purchase and decide if it meets your expectations.
3. Return Process: To initiate a return, simply contact our customer support team. Our team will guide you through the process and provide you with a return authorization if applicable.
4. Return Shipping: Depending on the reason for the return, return shipping costs may be the responsibility of the customer or covered by TOFFYTEESAM. We will provide you with the necessary instructions and any applicable shipping labels to facilitate the return.
5. Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange according to your preference. Refunds will be issued to the original payment method, while exchanges will be processed for the desired replacement item, subject to availability.
6. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support immediately. We will arrange for a replacement or refund, and we may require supporting documentation or photographs for our records.

We strive to make the returns process as seamless as possible, ensuring your satisfaction and peace of mind. If you have any questions or need further assistance regarding returns, please don't hesitate to reach out to our friendly customer support team.