Returns & Exchange

Returns Made Easy - Hassle-Free Returns for Your Peace of Mind

At TOFFYTEESAM, we want you to be completely satisfied with your purchase. We understand that sometimes things may not work out as expected, and that's why we offer a hassle-free returns process. Here's what you need to know about our returns policy:

  1. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalised or intimate products, may not be eligible for return due to hygiene or customisation reasons.

  2. Return Window: We provide a generous return window of 2-3 days from the date of delivery. This allows you ample time to evaluate your purchase and decide if it meets your expectations.

  3. Return Process: To initiate a return, simply contact our customer support team or visit the "Returns" section on our website. Our team will guide you through the process and provide you with a return authorisation if applicable.

  4. Return Shipping: Depending on the reason for the return, return shipping costs may be the responsibility of the customer or covered by TOFFYTEESAM. We will provide you with the necessary instructions and any applicable shipping labels to facilitate the return.

  5. Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange according to your preference. Refunds will be issued to the original payment method, while exchanges will be processed for the desired replacement item, subject to availability.

  6. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support immediately. We will arrange for a replacement or refund, and we may require supporting documentation or photographs for our records.

We strive to make the returns process as seamless as possible, ensuring your satisfaction and peace of mind. If you have any questions or need further assistance regarding returns, please don't hesitate to reach out to our friendly customer support team.

Shop confidently at TOFFYTEESAM, knowing that we stand behind the quality of our products and value your satisfaction. Your happiness is our priority, and we're here to make returns easy for you.